Orders ship the next business day after purchase, with estimated delivery within 3–4 business days after shipment.
We currently ship only to addresses within the United States. We plan to serve European coffee shops in the future. If your business is outside the United States, contact us at contact@originmatchaus.com to ask about availability.
Shipping is charged at a flat rate of US$35.00 per kilogram of product in your order, on every order. The amount is calculated from the total weight of your order and shown at checkout before you pay. Orders made up entirely of free sample bags are charged a flat US$35.00 shipping fee.
You will receive a shipping confirmation email with tracking information once your order ships. Wholesale customers may also check shipment status through their shop dashboard or by contacting us directly.
Applicable U.S. import duties, customs fees, and clearance costs are borne by us and are included in our product prices. No additional duties or customs charges will be assessed to you at or after delivery. We do not currently ship outside the United States, and this policy applies to U.S. deliveries only.
Risk of loss and damage passes to you when the carrier delivers the order to the address you provided. Until then, we are responsible for loss or damage in transit.
If your order arrives damaged, or does not arrive within a reasonable time after the estimated delivery window, contact contact@originmatchaus.com with your order number so we can file a carrier claim and arrange a replacement or refund consistent with our Refund & Return Policy.
If tracking shows "delivered" but you did not receive the package, contact us within 3 business days of the delivery date shown. We will help you file a claim with the carrier, and we will replace or refund the order if the carrier confirms the loss. We are not responsible for packages that the carrier confirms were delivered to the address you provided (for example, an unattended package taken after delivery), unless the carrier's investigation finds otherwise.
Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer; reshipment to a corrected address, or to an address after a package is refused or returned to us, may incur additional shipping charges.
We may update shipping regions, cadence, and costs as our logistics network grows. Changes will be reflected by an updated "Last updated" date above.
Ceremonial Trade LLC
Email: contact@originmatchaus.com